Our Returns Policy.
Please ensure that all damages and any missing items are reported by email with in 24 hours of receiving your goods, due to the nature of the product we provide we will not accept any damaged or any missing items after this time. We encourage all our customers to check each product before signing for them as you will be signing to acknowledge that all the items are present and in good condition.
We will not replace any item that has been fitted, drilled or modified in any way. Please carefully check every product before fitting, drilling or making any modification to it.
Any damaged or missing items must be reported at the same time, if you have already reported an item and we have made arrangements to replace that item, we will not accept more at a later date. Please check all of your products before reporting any damages. Some doors may have a clear protective film over them for protection, please make sure you have removed this before reporting it as damaged, it can some times give the illusion that the door is scratched.
It is advisable when returning any item(s) to us you cover with the appropriate additional insurance to cover the total item(s) value. If this additional cover isn't applied to item(s) that are returned to us we cannot be held responsible for any damage that may occur in transit by the carrier.
We do not accept returns where the Products have been made to your specification, made to order or clearly personalised for you. These include kitchen units, painted products or any bespoke or made to measure products. This however does not affect your statutory rights.
For clarity once an order has been placed with us the following products can not be cancelled or returned at any point with immediate effect;
- Any Kitchen Unit / Kitchen Carcass
- Any Kitchen Unit / Carcass Material Panel
- Any Paint to Order Product
- Any Painted Product
- Any Bespoke Product
- Any Made to Measure Product
- Any Made to Order Product
- Any Product that the customer has asked us to modify
If you are unsure then we advise each customer to contact us before placing any order.
If you return a Product to us because you have cancelled the Contract between us within the seven-day cooling-off period (see clause 6.1 in our terms & conditions), we will process the refund due to you as soon as possible and, in any case, within 14 days of the day on which you returned the Products to us. In this case, we will refund the price of the Product in full, and any applicable delivery charges. However, you will be responsible for the cost of returning the Products to us. Products returned after the 14 day period will be subject to a restocking charge of up to 25%.
Business Purchase: If the purchase was made by or on behalf of a company/business then all returned products will incur a 25% restocking fee and no delivery charges will be refunded. No items can be returned after 14 days of the receipt of the items.
We do not accept any returns after 14 days
If you return the Products to us for any other reason for instance, because you consider that the Product is defective, or in circumstances where you notify us the Products are defective and we agree to collect them from you on a date agreed between us or we ask you to return the Products to us at our cost or we agree that you can provide suitable photographic evidence, we will examine the returned Product or evidence as appropriate and will notify you:
- that we will provide you with a full or partial refund via e-mail within a reasonable period of time; or
- replace the Products; or
- repair the Products.
We will usually process any refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund. We will, where we agree a refund, refund the price of a defective Product in full, any applicable delivery charges and if relevant, any reasonable costs you incur in returning the item to us.
We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
This returns policy will apply to any repaired or replacement Products we supply to you.
Should a discount be applied to your order, a percentage or fixed amount, any items refunded will be minus any discount you received. Where a fixed amount discount is applied, this discount will be equally divided as a percentage. This discount will then be deducted from the original selling price at the time of order.
We do not accept any returns after 14 days
Last Updated: September 2019